Delete your Elev8 account

Sign in at e8.coach (or open the Elev8 app), go to Settings, scroll to Delete account, and confirm by typing DELETE. No email exchange and no support ticket is needed.

If you cannot sign in — for example you have lost access to your email — send a request from the address on the account to support@e8.coach and we will verify you and delete it for you. We aim to respond within five working days.

Deletion is scheduled 14 days ahead rather than happening instantly, so an accidental or malicious deletion can be undone. During those 14 days your account still works, and a banner in Settings lets you cancel with one click. After 14 days the deletion runs automatically and cannot be reversed.

Your sign-in credentials and your ability to access the account; your profile, including name, email address and profile photo; your training programs, assigned sessions and every result you logged; your bookings and calendar connections; your messages with your coach; your notification history and any push subscriptions; and your newsletter subscriptions. If you are a coach, your public storefront and its branding are removed.

Records of completed payments, subscriptions and refunds are kept for as long as tax and accounting law requires — generally six years. These are financial records we are legally obliged to retain, and they are held against your payment-provider customer reference, not against an active Elev8 account. They are not used to contact you or to rebuild a profile.

Aggregated, anonymised statistics that cannot identify you (for example a count of sessions completed in a month) may remain. Server logs are kept for a short retention window for security purposes and then expire.

If you are a coach, purchase records belonging to your clients are their records, not yours, and are retained on the same basis.

Cancel any active subscription first if you do not want it to renew — deleting the account does not automatically refund an unused period. Download anything you want to keep, such as your program history. Deletion applies to the whole account; there is no way to delete part of it and keep the rest.

Email support@e8.coach. Our full Privacy Policy explains what we collect and why.